Technical Advisor II

Sherweb • Sherbrooke, QC

1d • Onsite

About The Position

We simplify business IT with cloud technology so clients can focus on what matters—making people’s lives better. Learn more : www.sherweb.com/about/.

Requirements

• Highschool diploma, with a strong interest in IT;
• Experience in customer service;
• Bilingual: French and English (spoken and written) essential
• Basic knowledge of Windows applications;
• Ability to vulgarize technical concepts;
• Fast-learning skills.

Nice To Haves

• College diploma in computer science (an asset);

Responsibilities

• Assist and provide technical support by phone, email or chat.
• Analyze and resolve technical issues related to our products and services.
• Lead customers through service configurations.
• Provide a very high customer service level.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Proactively and comprehensively document customer issues in ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Resolve technical issues for customers: identify the causes, support the client remotely, find and carry out solutions.
• Confront new technical issues every single day and be the contact person to solve them.
• Use your solid customer service skills. We always put our partners' happiness first.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Benefits

• A fast-paced work environment that adapts to you
• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance
• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
• “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED