Technical Advisor I
RDC•Riverside, CA
•$22 - $23
About The Position
This role serves as a Technical Advisor I, responsible for providing comprehensive support to customers and internal teams. The position involves acting as a liaison between divisions and departments, offering administrative and technical assistance, and ensuring customer satisfaction. Key duties include managing customer inquiries, problem-solving, advising on product selection, and maintaining professional relationships with dental technicians and managers.
Requirements
- High school diploma or equivalent.
- Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
Nice To Haves
- Bachelor’s degree, preferred.
- RDA, DA, or CDT certifications preferred.
Responsibilities
- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
- Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
- Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
- Complies with customer service policies and procedures and call center operational standards.
- Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
- Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
- Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
- Makes outbound calls on cases that need assistance.
- Maintains a day to day professional relationship with dental technicians and managers.
- Follows-up on specific requests made by doctors on particular cases.
- Seeks advice and input from the manager when needed.
- Performs other related duties and projects as business needs require at direction of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
