Technical Administrator - Salesforce

Stellantis Financial Services • Dallas, TX

1d • Hybrid

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. The Technical Administrator is responsible for ensuring the reliability, security, and efficiency of the organization’s technology systems and applications. This role provides strategic oversight, advanced troubleshooting, and leadership in system performance and configuration. It collaborates with cross-functional teams to enhance system capabilities, improve processes, and ensure compliance with organizational standards. The position may specialize in areas such as infrastructure, Salesforce, or SharePoint, while maintaining broad technical expertise across administrative tools and technologies.

Requirements

• Minimum 2 years’ experience in a technology discipline or business-related role.
• Salesforce Administrator Certification.
• Bachelor’s degree in STEM, Business, or a related field; equivalent professional experience may be considered in lieu of a degree.
• Demonstrated ability to contribute to system documentation, training materials, or knowledge bases.
• Ability to configure, administer, and maintain enterprise platforms, including workflows, access controls, and integrations.
• Proficiency in diagnosing and resolving system issues; familiarity with monitoring tools and logging platforms.
• Understanding of role-based user provisioning/de-provisioning, and identity management protocols.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Analyze, troubleshoot, and develop solutions for complex challenges.
• Clearly document processes, requirements, and troubleshooting steps using industry-standard technologies.
• Work with teams across disciplines to integrate and optimize solutions.
• Requires intermediate analytical and problem-solving skills.
• Requires intermediate verbal and written communication skills including collaboration in a cross-functional environment.
• Experience in one or more process and/or technical tools relevant to the role.
• Experience with at least one of the following Salesforce Clouds, including Auto Cloud, Sales Cloud, Service Cloud, Financial Services Cloud, or Marketing Cloud.
• Proficient in managing user accounts, profiles, permissions, role hierarchies, and security settings.
• Experience with declarative tools such as page layouts, record types, validation rules, and flows.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX.
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• Experience – Financial Services or Auto Lending.
• Certifications – Certifications relevant to the role.
• Salesforce Advanced Administrator.
• Familiarity with Salesforce development tools such as Apex, Visualforce, and Lightning components.
• Familiarity with third-party tools such as Tableau CRM, or Copado.
• Understanding or experience working in an Agile environment, changing an organization to Agile.

Responsibilities

• Administer, configure, and maintain enterprise platforms (e.g., infrastructure systems, Salesforce, SharePoint) to ensure performance, security, and user access.
• Provide Tier 2 technical support by diagnosing, troubleshooting, and resolving user-reported issues in a timely and customer-focused manner.
• Perform routine system health checks, audits, backups, and monitoring; escalate complex issues as needed.
• Manage user provisioning, role-based access, and permissions in accordance with security and data privacy standards.
• Collaborate with business units to understand requirements and implement technology solutions that support operational efficiency.
• Configure and maintain Salesforce environments, including user setup, profiles, permissions, and security settings.
• Customize Salesforce using declarative tools such as page layouts, record types, and Lightning App Builder.
• Document configurations, processes, and troubleshooting procedures contribute to a shared knowledge base.
• Identify and recommend opportunities to streamline and automate workflows to improve efficiency.
• Assist with system updates, releases, and vendor-supported enhancements.
• Other duties may be assigned; responsibilities may change.

Benefits

• Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree