Technical Accounts Specialist

SpotHero•Chicago, IL

16h•$60,000 - $75,000•Hybrid

About The Position

You will play a key role in supporting the Technical Accounts team by managing day-to-day integration operations, including triaging Integration SMS requests, executing Atom Feed integration configurations and bulk SFDC uploads, and monitoring the #parcs_integrations Slack channel. You will partner with Senior Technical Support Specialists, Senior Technical Accounts Specialists, the Manager, Technical Accounts, and the broader Supply organization to ensure requests, configurations, and partner-impacting issues are addressed promptly and accurately. This role is an excellent opportunity to build a strong foundation in technical operations, the parking industry, and SpotHero's PARCS partner ecosystem.

Requirements

2+ years of experience in customer support, operations, technical coordination, or a related administrative role (technology or parking industry experience a plus).
Strong organizational skills with the ability to manage and triage multiple competing priorities.
Comfortable working in Salesforce, Slack, Google Workspace, and Confluence.
Ability to learn new tools, systems, and workflows quickly.
Clear, professional written and verbal communication skills.
A proactive, detail-oriented mindset with a strong sense of ownership.
Interest in growing into a more senior technical role (such as Technical Support Specialist).
Bachelor's degree or equivalent hands-on experience preferred.
Experience with logging and monitoring tools such as Sumo Logic
Experience with GSuite, Salesforce, Jira and Confluence
Must be legally authorized to work in the US and not require sponsorship for employment now or in the future.

Nice To Haves

technology or parking industry experience a plus

Responsibilities

Manage and assign Integration SMS requests, including unassigned and reopened tickets routed in from [email protected] and SFDC. Triage, assign, and escalate to the Senior Technical Support Specialist or Manager, Technical Accounts as appropriate.
Execute Validation API/Atom Feed integration configurations and bulk SFDC uploads using SpotHero Admin, Atom Feed Usage, the Atom Feed Worksheet, and Django; partner with the Senior Technical Accounts Specialist and Manager, Technical Accounts on complex configurations and escalate to the Integrations Squad when needed.
Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems.
Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform.
Monitor the #parcs_integrations Slack channel on the team's monitoring schedule and route requests to the appropriate SFDC queue.
Maintain a healthy Technical Accounts ticket queue in Salesforce, ensuring statuses are accurate, ownership is clear, and aging tickets are surfaced and escalated.
Executes PARCS integration onboarding and operational continuity by partnering with the Senior Technical Support Specialist, Senior Technical Accounts Specialist, Growth Managers, the #technical-supply-support Slack channel, and the Integrations Squad.
Capture and maintain documentation in Confluence for routine workflows, configuration steps, and monitoring procedures so the team can scale consistently.
Identify opportunities to improve and document existing intake, monitoring, and configuration processes; surface ideas to the Manager, Technical Accounts and Senior Technical Support Specialist.
Support the broader Technical Accounts team with ad-hoc business requests, queue triage, and bulk data management as needed.