Technical Account Specialist I (Inside Sales)

Zymo Research Corporation • Tustin, CA

9d • Onsite

About The Position

Zymo Research is seeking a highly motivated and detail-oriented Account Manager with a strong internal sales and technical support focus. This role manages client relationships, drives sales growth, resolves technical inquiries, and collaborates across teams to ensure customer success. Join us in making a meaningful impact!

Requirements

• Bachelor’s degree in Life Sciences or related field is required.
• At least 1 year of lab experience is preferred.
• Experience in account management or sales, preferably in life sciences or biotech.
• Strong knowledge of biotechnology products and workflows.
• Excellent communication and interpersonal skills.
• Strong analytical skills; ability to work independently and collaboratively.

Responsibilities

• Serve as a primary contact for technical inquiries, providing timely and accurate support.
• Troubleshoot product performance issues and coordinate with R&D, QC, and Product teams and onboard new customers.
• Maintain effective follow-up and potential resolutions regarding end-user issues.
• Guide customers through workflows, protocol optimization, and best practices.
• Cultivate good relationships with customers and key accounts to increase their knowledge in utilizing Zymo Research products.
• Document technical cases and identify recurring issues.
• Collaborate with product and quality teams to communicate customer feedback.
• Assist in creating and refining technical documentation and knowledge base resources such as user guides, technical notes, and other marketing and training collaterals.
• Support cross-functional teams with scientific and product expertise.
• Provide customer insight feedback and participate as a consultant to internal teams for future product enhancement or new product development.
• Develop and maintain strong client relationships and identify growth opportunities.
• Collaborate on sales strategies to increase market penetration.
• Generate new leads through research, networking, and inbound inquiries.
• Conduct product demos and presentations.
• Negotiate terms and close deals aligned with company goals.
• Track performance using CRM systems and analyze trends.
• Provide regular updates to senior management.

Benefits

• Medical, Dental, Vision, and Life Insurance Coverages
• EAP Sessions
• Vacation Time plus Company Holidays
• Paid Sick Leave
• Generous 401(K) with matching
• Employee Referral Bonus
• Complimentary fruit, snacks, and beverages
• Complimentary catered lunches on Thursdays
• Complimentary EV Charging

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level