Technical Account Manager - East or South (Remote Based)
Philips•Cambridge, MA
•$90,000 - $150,000•Remote
About The Position
Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips’ managed services solutions.
Requirements
- 5+ years’ experience in complex health system IT environments
- 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture.
- 3+ years’ experience planning and implementing large software installations or managing them after installation.
- Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards.
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Nice To Haves
- Additional experience in supporting clinical and/or health care applications a plus.
Responsibilities
- Serve as a single point of contact to ensure systems are healthy and up and running
- Provide regular updates on solution performance
- Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues
Benefits
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
