Technical Account Manager (NY/NJ)

Island

6d • Onsite

About The Position

Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be. Come join us in building something that's already changing how the world works. At Island, we’re not just solving technical problems — we’re helping customers fully realize the power of our browser. That’s where you come in. We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) to be a key strategic partner for a large customer in NYC. This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.

Requirements

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

Responsibilities

• Serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
• Proactively manage and assist with support cases, feature requests, and escalations. Open, monitor, and drive resolution, keeping customers in the loop every step of the way.
• Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
• Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
• Keep customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
• Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior