Technical Account Manager

E-N Computers • Waynesboro, VA

7d • Hybrid

About The Position

The Technical Account Manager (TAM) is a trusted business advisor who helps clients leverage technology to improve security, productivity, and long-term business outcomes. As part of E-N Computers' commitment to proactive managed IT services, the TAM develops strategic technology roadmaps, provides ongoing technology consulting, oversees licensing and procurement, and ensures clients receive exceptional service through regular communication and planning. The TAM becomes an extension of each client's leadership team, helping them make informed technology decisions while reducing business risk.

Requirements

• 3–5 years in an MSP or IT services environment.
• Knowledge of Microsoft 365, Azure, networking, infrastructure, cybersecurity, and cloud technologies.
• Experience with licensing/procurement.
• Excellent communication and organizational skills.

Nice To Haves

• Experience with ConnectWise, HaloPSA, IT Glue, Hudu, or BrightGauge.
• Experience supporting regulated industries and Microsoft GCC High.
• Knowledge of ITIL or MSP best practices.

Responsibilities

• Serve as the primary strategic advisor for assigned client accounts.
• Build trusted relationships with client leadership.
• Conduct Quarterly Business Reviews and planning meetings.
• Act as the client's advocate across service, engineering, cybersecurity, sales, and leadership teams.
• Monitor client satisfaction and proactively address concerns.
• Develop technology roadmaps and budgets.
• Conduct technology health assessments and lifecycle reviews.
• Recommend infrastructure, cloud, and cybersecurity improvements.
• Provide executive-level technology guidance.
• Advise on cybersecurity best practices.
• Support compliance initiatives including CMMC, NIST, HIPAA, and GCC High where applicable.
• Review environments for alignment with company standards.
• Manage software and hardware licensing, renewals, procurement, and vendor relationships.
• Maintain licensing compliance and optimize subscriptions.
• Evaluate requests and recommend the proper service path.
• Develop written scopes of work.
• Review ticket trends and identify proactive improvements.
• Support onboarding and documentation.
• Identify lifecycle and managed service opportunities.
• Collaborate with Sales on recurring revenue opportunities.

Benefits

• Medical, Dental and Vision plans available
• $20,000 basic life insurance plan paid for by ENC
• ENC will match up to 3% of your 401k contributions in your first year of employment
• 13 Paid Holidays
• Receive up to 176 PTO hours in your first year of employment
• Continuing Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed