Technical Account Manager

Nextdeavor • New York, NY

13d • Remote

About The Position

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor. This role is Remote (Eastern Time Zone). You will help ensure customers realize measurable value from enterprise digital experience solutions by partnering with customer success, field engineering, and sales stakeholders. Your work drives account-level planning, outcome capture, and accelerator delivery to improve customer efficiency and ROI.

Requirements

• Bachelor's degree (typical baseline).
• Strong understanding of digital experience product suites and ability to understand customer technical environments, architectures, integrations, APIs, and data flows.
• Experience with account planning and management (MAPs, business reviews, roadmaps) and framing value realization and ROI.
• Executive-level communication and presentation skills; ability to engage and influence senior stakeholders.
• Experience managing multiple workstreams and coordinating across internal teams to deliver customer outcomes.
• Analytical problem-solving skills and data-driven decision making to assess customer health signals and risks.

Nice To Haves

• Adobe product certifications (e.g., Adobe Analytics, AEM, Marketo).
• Cloud/platform certifications (AWS, Azure, Google Cloud).
• Project management certifications (PMP, PRINCE2) or ITIL/service management experience.

Responsibilities

• Create, update, and maintain customer-facing documents: Mutual Action Plans (MAPs), Value Runbooks, Assessments, Strategic Business Reviews, and Annual Account Plans.
• Attend internal planning calls with Field Engineers to align MAPs and ensure Success Accelerators are included in account plans.
• Support delivery of Success Accelerators (Operating Model & Change Management, Digital Strategy & Roadmaps, Tool Workflow & Governance Optimization) and remove value blockers.
• Capture and report qualitative and quantitative customer outcomes tied to engagements (e.g., Deskside Coaching) and record customer verbatim feedback.
• Collaborate with Customer Success Managers, Field Engineers, Sales, and other internal teams to coordinate delivery and escalation management.
• Track and report on customer outcomes, milestones, and adoption gaps; recommend corrective actions.

Benefits

• Health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level