Technical Account Manager

Körber Group • Apex, NC

28d • Hybrid

About The Position

The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts. You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts. As representative of the TechOps team you will work cloud operations, deployment and SaaS development teams across all levels to resolve complex challenges. You will be responsible to ensure n-1 release compliance across all customers, collaborate and own the deployment and upgrade schedule with the TechOps Teams.

Requirements

• Experience in project management, capacity planning, and task scheduling.
• Experience working with Jira and ServiceNow.
• Expert understanding of containerization, AWS, AZURE and SaaS.
• Expertise in regulated environments i.e. GMP.
• Strong understanding of API and background in software integrations.
• Can coordinate projects across various levels.
• Collaborative and inclusion driven team player.
• Experience working with global teams across various time zones.
• Experience with knowledge management.
• Good understanding of software release processes and SaaS deployments.
• Expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).

Nice To Haves

• Preferred knowledge and experience with MES and/or PAS-X

Responsibilities

• Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• Align and schedule resources according to customer requests and internal prioritization.
• Maintain version history and planning for Cloud Customer installation and upgrades.
• Track time spent on service requests, installations, and customer support to report to stakeholders.
• Support project organizations in submitting completeness of requests for services.
• Ensure team members are aware of scheduled items and are able to complete them as planned.

Benefits

• Attractive compensation package
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Modern work environment with open culture towards improvements and new ideas
• Part of a global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concepts
• Work in a team who is focusing on customer requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed