Technical Account Manager | AI AppSec

Escape Technologies • New York, NY

12d

About The Position

As a Technical Account Manager at Escape, you become the primary point of contact and trusted partner for customers Post-Sales, owning the relationship and driving their long-term success with our platform. You’ll collaborate closely with Sales Engineers during handover and work alongside Product and Engineering teams throughout the customer lifecycle. If you have a strong technical background and are passionate about building lasting customer relationships, this role is for you!

Requirements

• Proven Professional: 3+ years of experience in a deep tech environment; 1-2 years of consulting is a plus.
• Technical Background: Strong understanding of software/SaaS products. Able to troubleshoot and resolve technical issues. Experience in Python required; back-end engineering is a plus.
• Customer-Oriented: Demonstrated passion for client success, excellent communication skills, and the ability to build robust relationships.
• Proactive Problem-Solver: Quickly identify, analyze, and resolve challenges, independently or alongside Engineering.
• Team Player: Strong collaborator across engineering, product, and sales teams to deliver outstanding outcomes for clients.
• Willing to Travel: Enjoys meeting customers at conferences, performing on-site visits, hosting workshops, and running POCs at customer offices.
• Excellent Communicator: Outstanding written and verbal communication skills.
• Startup Enthusiast: Motivated to join a rapidly growing deep tech startup and shape the future of AI-driven cybersecurity.

Nice To Haves

• 1-2 years of consulting is a plus.
• back-end engineering is a plus.

Responsibilities

• Lead Post-Sales Onboarding & Rollout: Take ownership after POCs, guiding customers through production deployment, configuration, and integration including automation with Python scripting where needed.
• Manage Long-Term Customer Relationships: Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in partnership with Sales.
• Drive Adoption & Value: Monitor platform usage, adoption, and security impact. Proactively identify risks, opportunities, and paths to deeper engagement.
• Act as the Post-Sales Technical Expert: Answer technical questions, troubleshoot issues, and coordinate with Engineering on escalations. Ensure smooth production operations for customers.
• Provide Technical Guidance and Automation Support: Assist with integrations, scripting, and automation to help maximize value. Share best practices and partner with Engineering as needed.
• Influence the Product Roadmap: Gather structured feedback and identify friction points. Work closely with Product & Engineering to help shape future features and priorities.

Benefits

• Own a pivotal post-sales role helping Escape become mission-critical for our customers.
• Hands-on technical work with Python and integrations, driving tangible security impact.
• Influence both customer retention and product direction.
• Collaborate with a world-class technical team solving meaningful cybersecurity problems.
• Thrive in a fast-growing, well-funded startup with significant growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed