Technical Account Manager (Health Plans)

RevSpring • Nashville, TN

12h

About The Position

As a Technical Account Manager (TAM), you are the assigned technical owner for a set of health plan accounts - the person who keeps provider data accurate, integrations healthy, and technical issues moving to resolution. The work is less about ticket volume and more about depth: data quality, integration reliability, and being the trusted technical counterpart on high-stakes accounts. You work alongside a Customer Success Partner (CSP), who owns the business relationship and executive engagement; you own the technical layer beneath it, and our Health Plans support team handles first-line tickets, so your focus stays on the technical relationship and the issues that rise above that line.

Requirements

• At least 3 years in technical account management, technical support, implementation, or a data/integration role.
• Health plan / payer experience, or provider-data and directory experience, strongly preferred.
• Bachelor’s degree or equivalent experience.
• Comfort with structured provider data, validating and troubleshooting data files, feeds, and roster/network files; basic SQL/reporting; navigating APIs and integrations at a support level; interpreting log data.
• Strong project-management instincts and the discipline to drive multi-team efforts and many open items to resolution without dropping anything.
• Translate technical detail into plain language for business stakeholders and coordinate cleanly with your CSP.
• A proactive, service-minded approach to keeping high-stakes payer accounts healthy.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Nice To Haves

• Familiarity with provider-directory accuracy and network-adequacy concepts is a plus, or the ability to learn them quickly.

Responsibilities

• Be the technical point of contact. Field day-to-day technical questions on your accounts and translate between customer needs and the Kyruus Connect platform and its integrations.
• Keep provider data and directories healthy. Monitor and troubleshoot the accuracy and reliability of provider data, directory feeds, and roster/network files – the data members and regulators depend on.
• Own escalations. Be the single point of accountability when something breaks: route the right issue to the right team, keep the customer informed, and drive it to resolution. Product and Engineering own root cause and the fix; you own the escalation and the customer-facing throughline.
• Support renewals and at-risk accounts. Partner with the CSP to assess technical concerns, scope solutions, and shore up accounts where retention is at risk.
• Run small cross-team projects. Coordinate multi-team technical work from request to completion, keeping scope, timeline, and communication tight.
• Partner with and back up the CSP. Stay aligned on account health, surface technical risk early, give the CSP the context they need for business conversations, and help bridge coverage on key accounts during absences or transitions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level