Technical Account Manager

Boulevard

6d•$70,900 - $112,300•Remote

About The Position

Boulevard is seeking a Technical Account Manager (TAM) to own post-onboarding customer relationships and ensure our clients achieve measurable success with Boulevard’s platform. As a TAM, you’ll serve as a trusted technical advisor and advocate for our customers, helping them optimize their use of Boulevard, troubleshoot complex challenges, and align technical strategy with their business goals. You’ll work closely with Strategic Account Managers, Product, Engineering, Onboarding and Support teams to drive customer retention, product adoption, and expansion opportunities. This role is perfect for someone who loves combining deep technical knowledge with strong relationship management and problem-solving skills.

Requirements

3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization.
Ability to manage multiple customer accounts, projects, and requests simultaneously, balancing competing priorities while maintaining exceptional attention to detail and follow-through.
Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively.
Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention.
Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes.
Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences.
Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneously.
Comfortable using data and metrics to track performance, identify trends, and inform strategy.

Nice To Haves

Experience in appointment-based or service-industry software
Familiarity with tools such as Salesforce, Asana, and Slack.

Responsibilities

Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.
Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.
Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively.
Maintain deep product knowledge to provide strategic recommendations and drive adoption.
Translate business objectives into actionable technology strategies using Boulevard’s platform.
Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs
Serve as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvements.
Document recurring technical issues and propose improvements to internal playbooks and processes.
Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.
Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability.