Technical Account Manager

Claroty•New York, NY

23d•$115,000 - $120,000•Onsite

About The Position

Claroty is seeking a Technical Account Manager (TAM) to serve as a strategic technical partner to enterprise customers. The TAM will ensure successful deployment, adoption, and ongoing value realization from Claroty’s platform. This role involves bridging the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. It is a high-impact, customer-facing role for a networking professional skilled in technology, strategy, and customer engagement.

Requirements

5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
Solid understanding of cybersecurity principles and secure network architecture.
Network and Cybersecurity Certifications (CCNA, Security+) certification are a plus.
Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
Customer-centric mindset with the ability to build trusted, long-term partnerships.
Candidates should be comfortable with onsite work 5 days a week in Rio de Janeiro.
Willingness to travel up to 30%.

Nice To Haves

Prior experience as a Network Architect is highly beneficial.
Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
Network and Cybersecurity Certifications (CCNA, Security+) certification are a plus.

Responsibilities

Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
Proactively identify risks, gaps, and opportunities for improvement across customer environments.
Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
Support escalations and complex technical scenarios in partnership with Support and R&D teams.
Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
Travel up to 30% to support on-site engagements, workshops, and strategic meetings.