About The Position
As a Technical Account Manager, you will be the technical liaison for our customers, serving as the subject matter expert on all-things-technical regarding the Redis platform. The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges and a sales-oriented mind. Above all, a focus on world-class client service is key. If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.
Requirements
- 3+ years of experience in pre/post sales engineering (ideally database engineering)
- Hands-on experience with server-side software development and Linux
- Practical hands-on experience with AWS and/or GCP.
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
- Strong technical skills with which to assess and address the customers’ needs and challenges
- Strong verbal and written communication, organization, multitasking, and time management skills
- A Bachelor degree from a University is a must—preferably in Computer Science
Nice To Haves
- Demonstrable proficiency with at least one programming language (Java, C#, Python, Javascript)
- Experience with NoSQL databases or distributed caches
Responsibilities
- Support the post-sales process by understanding the clients’ needs, Redis technological platform, and how to build bridges between them.
- Develop a strong working relationship with clients and become their trusted advisor.
- Drive the technical aspects of clients’ revenue performance optimization process.
- Serve as the technical and product expert for the clients in all matters.
- Identify and upsell new revenue-driving opportunities by evangelizing new and existing products and services.
- Onboard new customers to help them start their journey with Redis technological platform.
- Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues.
- Collaborate with people across Redis internationally to initiate and drive new processes that streamline product delivery.
Benefits
- 401(k)
- unlimited time off
- learning and development opportunities
- comprehensive health and wellness benefits
- discretionary bonuses
- stock options
- commuter benefits based on location
- commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
