Technical Account Manager
About The Position
This hybrid role combines technical customer engagement with account growth responsibilities. You will work closely with customers to understand operational and business needs, support solution adoption, coordinate technical resources, and identify opportunities for renewals, upsell, and account expansion within Federated Wireless’s existing customer base. Focused on inside sales and technical solution selling, this role plays a key part in driving revenue growth by converting warm, high-quality opportunities and expanding current customer relationships. Partnering cross-functionally with Engineering, Product, and Sales leadership, you will help customers maximize the value of Federated Wireless technologies while supporting long-term customer success and business growth. You’ll also gain exposure to emerging AI-driven technologies across spectrum management, network optimization, and analytics, helping customers adopt next-generation software-defined networking solutions in a fast-paced, innovative environment.
Requirements
- Bachelor’s degree or equivalent experience
- 3–5 years of experience in software or technology sales (SaaS preferred)
- Experience managing customer relationships in SaaS or technical environments
- Strong communication skills with the ability to simplify complex solutions for customers
- Self-starter mindset with the ability to operate independently and drive outcomes
- Comfortable working in a fast-paced, evolving environment with some ambiguity
Nice To Haves
- Experience in inside sales or account management
- B2B sales/technical account management experience
- Exposure to technology, telecom and/or SaaS industries
- Experience working cross-functionally with technical teams
- Familiarity with CRM tools (e.g., HubSpot, Salesforce)
- Experience supporting renewals, upsells, or account expansion initiatives
- Interest in emerging technologies, including AI-driven solutions
Responsibilities
- Drive successful onboarding, adoption, and ongoing utilization of Federated Wireless solutions
- Lead regular customer check-ins, business reviews, and solution discussions
- Identify opportunities for account expansion and upsell within existing customer relationships
- Support inbound and partner-driven sales opportunities within the existing customer ecosystem
- Translate customer requirements into actionable internal feedback
- Collaborate with Sales, Product, and Marketing to refine customer messaging
- Maintain accurate customer activity, opportunity tracking, and account health data within CRM
- Support customer renewals and contribute to revenue retention and growth targets
- Deliver a high-quality, responsive customer experience throughout the customer lifecycle
Benefits
- Comprehensive health, dental, and vision insurance.
- Company-paid life and disability benefits.
- 401(k) Plan with employer match.
- Subsidized commuter benefits.
- Paid time off and holidays.
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
