Technical Account Manager - Houston

Uprite Services•Houston, TX

3d•Onsite

About The Position

Uprite is seeking a Technical Account Manager to manage the day-to-day success of a defined book of client accounts. This is a hands-on, client-facing role where you will be the primary point of contact for clients, understanding their technology environment and ensuring it aligns with their business operations. The ideal candidate is technically proficient in infrastructure and security, and comfortable communicating technical information to business owners and leadership teams to develop trusted technology plans.

Requirements

5+ years in an MSP or IT services environment with hands-on technical experience.
Experience owning client or account relationships, including running meetings, managing expectations, and handling issues calmly.
Comfort discussing budgets, risk, and priorities with business owners and leadership.
Sales instincts: ability to spot opportunities, build proposals, and close deals, or willingness to develop these skills.
A bachelor's degree in Business, IT, or a related field, or equivalent hands-on experience.

Nice To Haves

Prior sales engineering experience.
A track record of growing revenue within an existing account base.

Responsibilities

Serve as the primary point of contact and relationship owner for a defined set of Uprite clients.
Run recurring client meetings and Business Technology Reviews, translating technical information into plain-language recommendations.
Build and maintain technology roadmaps and budgets aligned with client business goals.
Identify and propose solutions to reduce client risk and improve operations, then collaborate with the project team for delivery.
Own the sales pipeline for assigned accounts in ConnectWise Manage, from opportunity to close.
Support new client onboarding, Business Technology Assessments for prospects, and occasional pre-sales support.
Escalate and resolve client issues (service, billing, or vendor) by coordinating with internal teams.