Technical Account Manager

Benepass

37d•$85,000 - $115,000•Hybrid

About The Position

As a Technical Account Manager at Benepass reporting to our Head of Customer Operations, you will be the primary technical point of contact for our client teams. You'll work closely with our implementation, customer engineering, and customer success teams to ensure successful implementation and ongoing satisfaction with our platform. This role bridges the gap between our technical capabilities and our clients' business needs, ensuring that we deliver maximum value through the Benepass platform.

Requirements

3-5 years of technical account management or similar customer-facing technical role
Experience with API integrations, SSO setup, and enterprise software implementations
Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in Excel or similar products, proficiency in BI tooling and data warehouse querying
Excellent project management skills with experience leading complex technical initiatives
Bachelor's degree in Data Science, Information Systems, or related field, or equivalent practical experience
Strong written and verbal communication skills

Nice To Haves

Experience with HR/Benefits technology platforms
Knowledge of HRIS systems (Workday, ADP, etc.)

Responsibilities

Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules.
Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders.
Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices.
Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions.
Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing.
Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients.
Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate.