Technical Account Manager

Fiserv • Alpharetta, GA

3d • Onsite

About The Position

As a Technical Account Manager, you will serve as a primary technical contact for bank clients using Finxact solutions. You will work across client teams and internal partners including Client Services, Implementations, Sales, Technology, DevOps, and Finance to address technical needs, support service delivery, and align solutions to client goals. Your work helps clients operate effectively, resolve issues, and plan for growth.

Requirements

• 6+ years of experience in financial services, banking, or financial technology in a client-facing technical account management, implementation, support, or service role.
• 6+ years of experience working with bank operations, loan servicing, deposit operations, card processing, customer relationship management systems, interface development, or related financial technology environments.
• 6+ years of experience gathering technical requirements, analyzing data, and communicating business and technical information to clients and internal stakeholders.
• 6+ years of experience managing project deliverables, coordinating cross-functional teams, and executing against time-sensitive timelines.
• Experience using Microsoft Office, Smartsheet, Confluence, Jira, or similar business and project management tools.
• Working knowledge of application programming interfaces (APIs), cloud architecture, and core technical concepts across Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or similar platforms.
• Bachelor's degree in business, information systems, computer science, finance, or a related field, or equivalent combination of education, related experience and/or military experience.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Experience supporting core banking or digital banking platforms in a software-as-a-service environment.
• Experience with invoicing review, receivables tracking, or account financial operations in a client services setting.
• Experience presenting account status, risks, and recommendations to executive stakeholders.
• Experience supporting Finxact products or modern banking platform implementations.

Responsibilities

• Manage technical relationships for assigned bank clients and serve as a point of contact for client questions, issues, and service needs.
• Coordinate resolution of technical requests and production issues with Client Services, Implementations, Sales, Technology, and DevOps teams.
• Review monthly invoicing with Finance and Implementations teams, escalate billing issues, and track aged receivables to support account health.
• Plan and coordinate client environment upgrades with Technology teams to support system performance, stability, and release readiness.
• Lead small client projects by defining scope, tracking actions, coordinating subject matter experts, and monitoring delivery against timelines.
• Track account performance metrics, key performance indicators, and client roadmaps, and communicate progress, risks, and priorities to internal and external stakeholders, including senior leadership.
• Identify opportunities to improve client processes, expand solution adoption, and strengthen service outcomes through data, feedback, and account insight.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior