Technical Account Manager

Braze•New York, NY

1d•$90,000 - $130,500

About The Position

The Technical Account Manager (TAM) owns the ongoing technical relationship for a portfolio of customers throughout their lifecycle, working closely with Customer Success and other account teams. As a trusted technical advisor for customers who purchase Braze’s premium TAM service, the role defines technology strategy and helps customers realize value from the Braze platform. The TAM drives product value, retention, and adoption by acting as the technical counterpart to customers’ product and engineering teams. The role manages named Enterprise and Strategic accounts, whose organizational structures and architectures can create geographical, scale, and complexity challenges. It combines product and implementation expertise, business analysis, problem solving, and customer success to deliver high-impact engagements and tangible outcomes. The position partners with Customer Success to drive technical adoption, accelerated technical value, and ongoing technical maturity. It helps customers implement and refine Braze across their technology stacks, supports their business goals, and enables their teams to use the product independently and efficiently.

Requirements

3–5 years of client-facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture, serving Enterprise or Strategic accounts.
At least 3 years of technical experience managing complex customer environments.
Strong product command and technical knowledge in at least two of the following areas: SaaS, Mobile, APIs, or Programming.
Excellent written and verbal communication, demonstrated customer communication and coordination, and the ability to explain complex technical concepts to non-technical stakeholders.
Strong problem-solving ability and intellectual curiosity, with an interest in collaborating with a team.
Ability to maintain productivity, manage competing priorities, and work effectively under time constraints in a fast-paced, complex, collaborative environment.

Nice To Haves

Bilingual skills beyond English that support communication with global customers in their native language; this is welcome but not required.

Responsibilities

Own the technical relationship for assigned customers across the customer lifecycle, partnering with Customer Success and wider account teams.
Define Braze technology strategy for customers using the premium TAM service and help them unlock value from the platform.
Drive technical adoption, value, retention, and continued technical maturity across a portfolio of named Enterprise and Strategic accounts.
Help customers instrument Braze across their technology stacks and refine instrumentation as their use of the platform matures.
Conduct discovery conversations about desired use cases and recommend solutions suited to customer needs and architecture.
Support and advocate for customers’ day-to-day inquiries and requests to optimize value throughout the customer lifecycle.
Enable and educate customer product and engineering teams so they can use Braze independently and efficiently; explain products and solutions to customers and internal teams.
Create solutions documentation and architectural diagrams, adopt governance practices, and manage progress on key technical work streams.
Promote best practices and engineering excellence by validating use cases and technical feasibility for product launches.
Translate customers’ unique requirements to Braze’s Product team.

Benefits

Competitive compensation that may include equity; U.S. compensation includes potential equity grants of restricted stock units.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Family services, including fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.