Technical Account Manager

Materion•Westford, MA

About The Position

At Materion, everyone is included, respected, and offered opportunity to grow. The Technical Account Manager is responsible for acquiring and executing customer projects that have high organizational and technical complexity and high revenue volume. The role ensures key projects are properly scoped and delivered on time and within budget, contributes to market strategy development by the Commercial Director, and develops roadmaps for key customers. It fosters communication across functional units to provide effective solutions throughout the quotation and project execution process. The position provides organizational, technical, and financial leadership for large customer projects; prepares and finalizes work packages for operational execution; monitors progress; presents project progress and results to customers; and manages customer and supplier project meetings, milestones, and financial forecasts. It also identifies strategic new business opportunities, evaluates customer needs and specifications, checks feasibility and manufacturing expense with Operations, develops schedules and pricing proposals, and aligns pricing and margin strategy with Product Managers and the Commercial Director. The Technical Account Manager builds relationships with key customers and partners, presents MPO's global technical capabilities, monitors industry and competitor developments, supports market strategy, and develops roadmaps for current and future key customers. The role also conveys customer expectations, complaints, and appreciation to Product Management and Operations and works with market, operations, and technology and innovation leaders to define customer roadmaps.

Requirements

University degree in engineering, physics, or another STEM-related field.
Minimum 5 years of professional experience in industry or science.
Comprehensive professional experience in project management.
Organizational and engineering skills.
Excellent communication skills.
Precise working style.
Ability to work well in a team and collaborative environment.
Fluent in English.
Knowledge of quality management systems.
Must meet export compliance eligibility requirements for access to U.S. controlled technology under ITAR and EAR.

Nice To Haves

Optics industry experience.
Expertise in the optics or space industry.

Responsibilities

Lead technically complex projects and high-value new business opportunities, providing organizational, technical, and financial leadership.
Prepare project work packages and finalize them for handoff to Operations for execution.
Monitor project progress and present project progress and results to customers.
Organize and manage project meetings with customers and suppliers.
Manage milestone execution and financial forecasts for customer projects.
Identify strategic new business opportunities and evaluate customer needs and specifications.
Check project feasibility and manufacturing expense with Operations.
Prepare project schedules and price proposals and present them to customers.
Align pricing and margin strategy with Product Managers and the Commercial Director.
Build and nurture relationships with key customers and partners.
Present MPO's global technical capabilities at customer meetings and exhibitions.
Monitor industry trends, competitor activities, and market developments.
Support the Commercial Director's market strategy and develop roadmaps for current and future key customers.
Communicate customer expectations, complaints, and appreciation to Product Management and Operations.
Work with Market, Operations, and T&I leaders to define customer roadmaps for products, technology and capability, and capacity.
Understand customer corporate strategy and incorporate it into Materion's commercial strategy.