Technical Account Manager

TEKsystems • Berwyn, IL

8d • Hybrid

About The Position

We are seeking a highly motivated Technical Account Manager to support clients in successfully implementing and maximizing the value of advanced marketing technology solutions. In this role, you will serve as a trusted advisor, combining strong technical expertise with exceptional client relationship skills to drive successful outcomes. You will partner closely with clients to understand their business objectives, translate requirements into effective technical solutions, and ensure seamless delivery and ongoing optimization. This is an ideal role for someone who thrives at the intersection of technology, client engagement, and project execution.

Requirements

• Proven experience in technical account management, client success, or solutions consulting
• Strong proficiency in Microsoft Excel and data analysis
• Experience managing projects and coordinating cross-functional teams
• Excellent communication skills with the ability to explain complex technical concepts clearly
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Experience working with CRM, ticketing, or project tracking tools (e.g., Jira)

Nice To Haves

• Experience in marketing technology, data platforms, or identity ecosystems
• Familiarity with APIs, integrations, and developer tools
• Experience in technical support, implementation, or consulting roles

Responsibilities

• Serve as the primary point of contact for client technical inquiries, issue resolution, and escalations
• Build and maintain strong, long-term client relationships through proactive communication and engagement
• Act as a client advocate, ensuring their needs are represented across internal teams
• Translate client business goals into scalable technical solutions
• Lead client onboarding, integration, and deployment while ensuring best practices and compliance standards
• Identify risks early and proactively implement mitigation strategies
• Provide guidance on optimizing solution performance and utilization
• Act as a subject matter expert on marketing technology solutions and data ecosystems
• Troubleshoot and resolve technical issues in collaboration with internal engineering and product teams
• Support API integrations and leverage developer tools where applicable
• Manage multiple client projects simultaneously, ensuring on-time and high-quality delivery
• Coordinate cross-functional teams including product, engineering, and operations
• Track progress, provide regular status updates, and deliver performance reporting
• Identify opportunities for process improvements and document best practices
• Ensure all deliverables meet client expectations and agreed-upon specifications
• Drive client retention and growth through proactive recommendations and value-added insights
• Continuously monitor and improve the client experience
• Conduct training sessions, workshops, and knowledge-sharing sessions to help clients fully leverage solutions
• Simplify complex technical concepts into clear, actionable insights

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed