Technical Account Manager

Arch Systems • Palo Alto, CA

4d • Remote

About The Position

Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. This role will support both global customers and those operating in U.S. government and defense environments. This role requires candidates to be based in the United States and a US citizen. If you're prepared to cultivate and enhance client relationships, lead technical discussions, drive portfolio growth, and thrive in a collaborative and innovative environment, we want to hear from you!

Requirements

• 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Experience with Project Management methodologies
• Technical experience with python, database queries, and API usage
• Ability to multitask and juggle several responsibilities simultaneously
• Ability and experience in analyzing and drawing conclusions from larger data sets
• Excellent organizational skills and attention to detail
• Bachelor's Degree
• Strong interpersonal and written/verbal communication skills and the ability to balance multiple tasks simultaneously
• Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas
• Must be based in the United States
• Must be a US citizen

Nice To Haves

• Experience working with GovCloud environments
• Experience supporting government, defense, or highly regulated industry customers
• Experience working in or supporting manufacturing operations teams
• Strong project management experience around solution deployments
• Advanced experience with scripting, Python, and complex database queries
• Experience in Network and/or IoT applications
• Training or instructional experience with customers or internal teams

Responsibilities

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
• Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
• Tracking and coordinating technology deployments with our customers and partners on a global scale
• Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
• Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

Benefits

• Equity ownership
• Comprehensive medical, dental, and vision coverage for employees and dependents
• Retirement contributions
• Additional programs that support wellbeing and professional development
• Non-qualified stock options (NQSOs) for international candidates hired through approved global employment partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level