Technical Account Manager Support, Cyber Security, AI DLP, Remote

Planet Green Search•Seattle, WA

1d•Remote

About The Position

Our client is a high-growth, venture-backed leader redefining data security in the AI era. They have built the industry’s most intelligent platform for automated data protection — combining advanced data loss prevention (DLP) and insider risk management on full autopilot. Their solution delivers smarter, simpler, and more precise protection across SaaS applications, generative AI tools, hybrid endpoints, cloud storage, and complex enterprise environments. Trusted by innovative organizations in highly regulated industries (healthcare, financial services, critical infrastructure, and beyond), the company is experiencing rapid expansion while maintaining a founder-led, builder-first culture. Backed by top-tier investors, they are on a mission to eliminate the complexity and human error that plague traditional security tools. Here, every team member solves hard problems with creativity and clarity, cares deeply about customer outcomes, and plays a direct role in shaping the future of enterprise security. If you thrive at the intersection of deep technical execution and strategic customer partnership — and you want to join a company that’s moving fast while doing work that truly matters — this is your opportunity. As a Technical Account Manager, you will own a portfolio of enterprise customers end-to-end — from successful deployment through long-term expansion and retention. You serve as the primary technical and strategic advisor, ensuring every customer is fully deployed, highly engaged, and realizing clear, measurable value from the platform. You combine strong technical depth with exceptional communication skills, working seamlessly with engineers, IT/security administrators, and executive stakeholders. You anticipate challenges, drive resolution, and act as the customer’s champion internally as the company scales.

Requirements

6+ years of experience in Technical Account Management, Customer Success Engineering, or a similar post-sales technical role at a B2B SaaS company (startup experience strongly preferred)
Demonstrated success managing a portfolio of complex enterprise accounts simultaneously
Strong technical aptitude: comfortable reading logs, navigating CLI environments, debugging integrations, and understanding network/endpoint architecture
Experience deploying or supporting endpoint security, DLP, CASB, or adjacent data security products is a strong plus
Familiarity with enterprise IT environments: Active Directory, MDM tools (Intune, Jamf, SCCM), VDI, and cloud storage platforms
Excellent written and verbal communication skills; able to adapt from technical deep-dives to executive-level business reviews
Proven track record of driving deployment completion and measurable customer outcomes
Experience working with regulated industries (healthcare, financial services, government) preferred
Ability to operate autonomously while collaborating cross-functionally with Product, Engineering, and Support
Passion for customer outcomes and clear ownership over customer success

Nice To Haves

Ability to travel up to 25% for on-site customer engagement

Responsibilities

Own a portfolio of enterprise accounts post-sale, serving as the primary technical and relationship point of contact
Drive deployment completion, platform adoption, and measurable business outcomes across your book of business
Lead recurring implementation syncs, Quarterly Business Reviews (QBRs), and executive check-ins with key stakeholders
Proactively monitor customer health signals and intervene before issues escalate
Manage customer escalations with urgency, clear communication, and documented resolution paths
Guide customers through complex deployments spanning endpoints, VDI environments, file shares, cloud storage, and browser-based DLP
Troubleshoot connectivity, agent deployment, policy configuration, and integration issues across diverse enterprise environments
Develop deep product expertise and serve as the first line of technical escalation for your accounts
Partner with engineering to triage bugs, reproduce issues, and drive resolution at the appropriate priority
Document implementation patterns, workarounds, and edge cases to build institutional knowledge across the team
Synthesize patterns across your customer portfolio into actionable product feedback backed by real-world data
Participate in structured feedback loops with Product, including intake workflows and prioritization discussions
Collaborate with Sales on renewal risk, expansion opportunities, and account health signals
Contribute to onboarding materials, runbooks, and internal documentation to improve team scalability