Technical Account Manager - Physical Security Solutions

K Group Companies•Grand Rapids, MI

21h•Onsite

About The Position

We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities.

Requirements

2-4 years of technical sales or account management experience in security or related industries.
Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems.
Must have experience in account management
Excellent communication and relationship-building skills.
Be able to work at a fast-paced environment
Strong technical aptitude with digital and security technologies.
Commercially minded with a focus on delivering measurable client and business outcomes.

Responsibilities

Develop and manage client relationships, serving as the primary point of contact for key accounts.
Generate new business opportunities by expanding within existing accounts.
Collaborate with clients to understand business challenges and align solutions across physical security and managed services.
Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions.
Stay current with new security technologies, products, and industry trends to advise clients effectively.
Partner with technical teams to ensure client needs are accurately translated into deliverables
Identify opportunities for up-selling and cross-selling across the security and IT service portfolio.