Technical Account Manager

Docebo•Toronto, ON

1d•CA$100,700 - CA$134,200•Hybrid

About The Position

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

Requirements

5+ years of core technical troubleshooting expertise
2+ years of enterprise account management experience within a SaaS landscape
Flexibility to accommodate EMEA time zones
Readiness to travel internationally (with notice) up to 25% of the time
Ability to rapidly digest complex technical architectures and effortlessly reduce complexity when communicating with executive or non-technical stakeholders
Solid handle on front-end development technologies (JavaScript, CSS, HTML, RESTful APIs)
Understanding of back-end practices and Single Sign-On protocols (OAuth 2.0, SAML)
Mastery of at least two of the following: creating/executing SQL queries, leveraging iPaaS technology (e.g., Workato, Zapier), or steering BI reporting tools (e.g., Snowflake, Tableau, Looker)
Analytical, project management mindset
Proactive ownership of initiatives
Ability to establish release readiness testing plans
Comfortable navigating AI-assisted workflows and advising enterprise customers on how emerging automation and AI features integrate into existing configurations.

Nice To Haves

Holding an active AWS Product Certification
Prior professional experience operating within the e-Learning, Learning Management Systems, or Human Capital Management industries
Background supporting or consulting on enterprise platform performance, uptime optimization, and massive scalability.

Responsibilities

Translate high-level customer business goals and eLearning objectives into long-term technical strategies that extract maximum power from Docebo's capabilities.
Take absolute responsibility for the technical and product health of the customer journey, partnering with the Account Team to drive account growth and overcome roadblocks.
Design and deliver compelling performance presentations regarding contractual SLAs directly to senior and executive management, translating complex technical insights into clear business outcomes.
Continuously track and optimize technical health indicators—including API usage, integrations, custom modules, and login trends—to catch and mitigate risks before they ever impact stability.
Team up with internal Premium Advisors to evaluate support case patterns, delivering operational efficiencies and advising on robust workarounds during critical events.
Lead the charge on small proof-of-concept pilot projects, testing out-of-the-box software scenarios with stakeholders before running a full-scale organization roll-out.
Collaborate seamlessly across internal customer-facing functions to synchronize account planning, champion customer feedback, and align technical priorities with upcoming releases.