Technical Account Manager

Secur-Serv•Fort Worth, TX

9d•Remote

About The Position

The Technical Account Manager will serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals. They will work cross-functionally with engineering, support, and sales teams to deliver proactive guidance, identify opportunities for improvement, and foster strong, long-term partnerships.

Requirements

4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role.
Solid experience and understanding of Cybersecurity technologies and policies.
Background in business networking, managed IT services, or enterprise-level support environments.
Familiarity with CRM platforms and technical documentation practices.
Proven ability to manage multiple priorities, projects, and clients simultaneously.
High level of professionalism, integrity, and self-motivation.
Strong organizational and time management skills.
Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences.
A customer-first attitude with a passion for delivering world-class service.
Ability to develop strategic relationships and build long-term trust with clients.
Proactive problem-solving and a continuous improvement mindset.
Ability to grasp customers’ needs and suggest timely solutions.
Excellent verbal and written communication skills.
Excellent listening skills.
Strong Business knowledge to understand client issues.
Strong analytical and problem-solving skills.

Nice To Haves

Bachelor's degree from a four-year college or university
Solid technical background with hands on experience in Server, SAN, Cloud and Network Technologies

Responsibilities

Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap, used to guide ongoing engagement and Strategic Business Reviews (SBRs).
Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans.
Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks.
Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status.
Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support.
Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations.
Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders.
Generate and analyze service performance reports to drive business reviews and proactive account planning.
Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies.
Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system.
Ability to travel up to 50% as business needs require.