Technical Account Manager

SECURE•Calgary, AB

1d•Hybrid

About The Position

The Technical Account Manager supports the growth of SECURE's Water Treatment Solutions business by developing customer-focused, cost-effective solutions across industrial, municipal, and commercial markets in Canada and the U.S. This role is responsible for building strong customer relationships, identifying opportunities for business growth, and delivering technical expertise that helps customers improve operational performance while supporting SECURE's strategic objectives. This role is based out of Calgary, Alberta. Join a collaborative and entrepreneurial team that combines technical expertise with a customer-first mindset to deliver innovative water treatment solutions across a variety of industries. You'll work closely with laboratory, operations, and commercial teams, creating opportunities to learn from experienced professionals while contributing directly to customer success and business growth.

Requirements

Post-secondary education in a related field (e.g., business, chemistry, environmental science, engineering technology, or a related discipline) is required
Experience working with water treatment solutions, flocculation and coagulation, dewatering, chemical applications, or related industrial processes is required
Valid driver’s license and clean driver’s abstract required, with the ability and willingness to travel to customer sites as needed
Strong understanding and commitment to Occupational Health and Safety standards and practices
Ability to interpret technical information, including laboratory reports and product performance data, and communicate findings effectively
Strong verbal and written communication skills, including the ability to prepare technical documentation and reports
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint
Strong analytical and problem-solving skills with a professional, customer-focused approach, and the ability to identify customer needs, recommend effective solutions, and build long-term client relationships through strong interpersonal, organizational, and time management skills

Nice To Haves

Previous experience in chemical sales, account management, or technical service is considered an asset
Knowledge of oilfield operations, mining operations, or industrial production processes, such as pulp and paper, dewatering, and food processing in Canada, is considered an asset

Responsibilities

Develop and implement account plans aligned with business objectives to support customer growth, solution development, and account profitability
Identify and pursue new business opportunities while expanding products and services within existing customer accounts
Build and maintain strong relationships with current and prospective customers through regular communication, meetings, site visits, and ongoing follow-up
Assess current and future customer needs to recommend appropriate water treatment and chemical solutions that support operational performance and long-term partnerships
Conduct proactive outreach, including networking and cold calls, to identify potential customers and generate new business opportunities
Support water treatment programs by utilizing basic laboratory equipment, assisting with field trials, and reviewing laboratory reports to evaluate product performance and suitability for customer applications
Collaborate with laboratory, operations, and sales teams to provide updates on customer activities, technical performance, and upcoming business opportunities
Monitor industry developments, market trends, and product innovations to help identify growth opportunities and improve customer solutions
Represent SECURE professionally within the community and industry to support relationship development and strengthen market presence