Technical Account Manager
About The Position
As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results. This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy.
Requirements
- Experience in technical account management, implementation, or solution support within SaaS or web technology environments.
- Solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
- Strong troubleshooting, analytical, and communication skills.
- Customer-centric mindset with the ability to manage both technical depth and business context.
- Experience partnering with enterprise clients and internal engineering teams.
- Organized, proactive, and able to manage multiple complex customers simultaneously.
- Comfortable using Salesforce, ticketing systems, and analytics tools.
Nice To Haves
- A good understanding of the digital advertising/search marketing industry.
Responsibilities
- Oversee or support technical setup, API integration, and configuration for assigned customers.
- Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution.
- Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities.
- Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements.
- Manage escalation paths and coordinate resolution of critical technical incidents.
- Maintain technical records, integration details, and knowledge base articles for customer reference.
- Work closely with Product, Support, and Success to ensure a cohesive customer experience.
- Surface recurring issues and improvement ideas to enhance platform reliability and customer outcomes.
Benefits
- Competitive base salary of $97,000 - $110,000 gross per year (depending on level and experience), plus a competitive commission structure.
- A range of flexible working options
- 20 vacation days + 2 personal days +10 paid holidays per year
- Two (paid) volunteering days a year
- Rich learning and development opportunities supported through the Trustpilot Academy, and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- 24/7 Employee Assistance Plan
- Full access to Headspace
- Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- A friendly, fun and open office complete with an onsite gym, gaming room and fully stocked fridge with ever changing snacks and drinks
- Regular treats and events throughout the year including massages in the office, happy hours and Rockies Open Day celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
