Technical Account Manager III
About The Position
The Technical Account Manager (TAM) serves as a post-sales technical liaison for assigned customer accounts, supporting coordination, communication, and visibility across IGT teams. The TAM develops an understanding of customer environments and ensures alignment between customer needs and internal execution. This role does not perform hands-on delivery or day-to-day support execution, but supports orchestration activities. The role supports assigned customer accounts, develops knowledge of IGT product platforms and customer environments, assists with incident coordination and escalation management, and works under the guidance of TAM 4/5 for complex scenarios. The TAM builds relationships with customer technical contacts, participates in customer reviews and meetings, identifies and escalates risks, helps prepare customers for changes, and tracks incidents while communicating updates. Success is measured by timely customer communication, effective incident coordination support, and growth in technical competency.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Significant experience in customer-facing technical roles such as TAM, SE, or Systems Engineering.
- Deep understanding of enterprise software, infrastructure, and IT operations.
- Experience managing large-scale or complex customer environments.
- Strong executive communication, organizational, and leadership skills.
Responsibilities
- Support assigned customer accounts with coordination and communication.
- Develop knowledge of IGT product platforms and customer environments.
- Assist with incident coordination and escalation management.
- Work under the guidance of TAM 4/5 for complex scenarios.
- Serve as a technical liaison for assigned accounts.
- Build relationships with customer technical contacts.
- Maintain working knowledge of customer environments and systems.
- Support customer communication and coordination activities.
- Participate in customer reviews and meetings.
- Identify and escalate risks.
- Assist in preparing customers for changes.
- Support issue-resolution coordination.
- Track incidents and communicate updates.
- Assist in escalation handling.
Benefits
- 401(k) savings plan with company contributions, subject to eligibility requirements.
- Medical insurance, subject to eligibility requirements.
- Dental insurance, subject to eligibility requirements.
- Vision insurance, subject to eligibility requirements.
- Life and disability coverage, subject to eligibility requirements.
- Paid time off, subject to eligibility requirements.
- Tuition reimbursement, subject to eligibility requirements.
- Wellness programs, subject to eligibility requirements.
- Depending on the role, employees may be eligible for bonus or commission opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
