Technical Account Manager (Florida or Texas Based)
About The Position
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job! Mission: Own the success of your book of business. Every customer you support is on a journey from new user to confident, retained Core Power user-and you’re the guide who makes that journey land. You’ll drive product adoption, get ahead of risk before it ever turns into churn, and partner closely with your Customer Account Executive to translate technical wins into real business outcomes. Equal parts technical strategist and trusted advisor, you’re the reason customers in your book stick around, grow, and become some of JobNimbus’s biggest advocates.
Requirements
- Experience owning a non-pooled book of business-anywhere from a handful of enterprise accounts up to roughly 300-at a SaaS or highly technical company. This is non-negotiable
- A track record of driving product adoption and protecting customer retention
- Based in or willing to relocate to the Orlando, FL or Dallas, TX area, with the flexibility to travel locally to customer sites
- Strong consultative and communication skills; comfortable partnering across CAE, Product, Marketing, and Professional Services teams
Nice To Haves
- Industry experience is a nice-to-have, not a requirement
Responsibilities
- Take full ownership of a dedicated book of business in your territory, starting with a strong first customer call and growing into a long-term, trusted technical advisor
- Drive adoption of key features (Jobs, NSE, Payments) that solve each customer’s specific pain points, while spotting and addressing risk factors early — before they turn into downgrades or churn
- Own and close customer-critical escalations, and partner with your Customer Account Executive (CAE) to co-develop technical roadmaps for feature adoption across your book
- Travel onsite to visit customers in your territory roughly once a month-building the kind of relationships that don’t happen over Zoom
- Provide consultation and training at company events and trade shows, and identify strategic customers willing to pilot new features and deliver structured feedback to Product
- Train customers on specific features through webinars with Marketing, continue customer success support after Professional Services wraps up implementation, and flag potential leads for a warm hand-off to JobNimbus Marketing
Benefits
- Mentor (Hit us up to get more information)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
