Technical Account Manager

Zayo Group•Remote - USA, MA

4d•$68,100 - $104,700•Remote

About The Position

Zayo is seeking a Technical Account Manager to be responsible for managing key aspects of post-sales network delivery, including circuit and cable inventory, close-out documentation, and technical alignment between network infrastructure and customer requirements. This role serves as a cross-functional liaison between project managers, engineering teams, and field operations to ensure timely and accurate service deployment while supporting our top financial customers.

Requirements

Bachelor's degree (B.A.) from four-year College or University.
Minimum of five (5) years’ project or program management experience, engineering and design experience.
Experience with telecom circuit design, fiber infrastructure, or network implementation.
Proficiency with design tools (e.g., KMZ, Visio) and inventory databases.
Expert level of familiarity with MS Excel/PowerPoint/Word.
Strong communication and project coordination skills.

Nice To Haves

Familiarity with fiber construction processes and field operations is a plus.
Experience with Salesforce is a plus.

Responsibilities

Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
Collaborate with customer-facing teams to track and report progress on key milestones.
Document customer communications in the account plan, including meeting attendees, key takeaways, action items, and weekly customer temperature updates.
Maintain and update inventory records for all active and planned network circuits and cabling.
Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
Edit and validate network design documents and KMZ files to reflect final installations.
Provide technical support during the implementation phase to align network builds with customer locations and expectations.
Troubleshoot discrepancies and support service validation and handoff to customers.
Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.
Review completed network diagrams submitted by fiber engineering.
Ensure accuracy and alignment with the original pre-sales design to maintain design integrity and performance expectations.
Work closely with Service Delivery Project Managers (SD PMs), fiber engineers, Outside Plant (OSP) Project Managers, and field technicians.
Serve as the coordination point for resolving implementation issues and ensuring project milestones are met.