Technical Account Manager

Worldpay•Cincinnati, OH

7d•$79,400 - $116,975•Onsite

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Account Manager to join our ever-evolving team and help shape the future of global commerce.

Requirements

Communicate effectively with clients, partners, and internal stakeholders in a clear and professional manner.
Demonstrates strong knowledge of payments products, transaction processing, and industry best practices.
Analyzes issues, identifies root causes, and implements effective solutions.
Manages projects and priorities while meeting business objectives and service expectations.
Collaborate with sales, operations, product, technology, and compliance teams to drive results.
Build and maintain strong relationships through effective communication, negotiation, and teamwork.
Exhibits adaptability, accountability, and a commitment to continuous improvement.

Responsibilities

Serve as a subject matter expert for payments processes, products, and operational workflows.
Identify, investigate, and resolve complex operational, client, and transaction-related issues.
Drive process improvements and implement solutions that enhance efficiency, quality, and performance.
Coordinate testing, validation, and implementation activities for new products, enhancements, or process changes.
Monitor performance metrics and leverage data to identify trends, risks, and improvement opportunities.
Partner with cross-functional teams to support business objectives and deliver a positive client experience.
Perform additional duties and projects as assigned to support team and organizational goals.