Technical Account Manager - APAC

Sekoia.io

1d•Remote

About The Position

Join Sekoia.io as a Technical Account Manager APAC in the Customer Success team. This role involves being a trusted technical liaison and strategic success partner for customers in the Asia-Pacific region, driving adoption, value realization, renewals, and growth. Working collaboratively with Sales, Support, R&D, and Product teams, you will manage a portfolio of customers from onboarding through renewals. Responsibilities include architecting solutions, delivering workshops, and contributing to upsells and renewals through technical expertise. You will help customers maximize the value from Sekoia.io’s product and represent their needs internally. This is a fully remote position for candidates based anywhere in Asia Pacific, with occasional travel across the region required.

Requirements

You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field.
You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.
You have experience in consulting or project management for the implementation or migration of SIEM solutions.
Proven track record managing renewals, upsells and delivering measurable customer outcomes.
Excellent analytical skills, comfortable with KPIs, data interpretation and ROI storytelling.
Strong consulting or project management skills, with the ability to engage C-level executives (CISO, SOC Managers) and technical teams alike.
Outstanding presentation and workshop-facilitation abilities; you make complex technical concepts accessible.
You have outstanding communication skills in English.

Nice To Haves

Knowledge of SOC/CSIRT/BlueTeam environments being an asset.
Other languages are a plus.

Responsibilities

Map customers’ security architectures and usage patterns post-sale to identify optimization opportunities.
Perform regular configuration audits, detect friction points, and recommend technical improvements.
Measure and monitor service indicators (SLAs, operational KPIs) and drive corrective action plans when needed.
Serve as primary technical point of contact for major incident investigations, coordinating stakeholders and ensuring transparent communication.
Onboard customers end-to-end: kick-off workshops, customized training sessions, Q&A clinics.
Co-pilot adoption workshops and feature demos to maximize platform value and user proficiency.
Conduct quarterly health checks and executive business reviews, collecting feedback and aligning on success criteria.
Manage the full renewal cycle, delivering ROI/business impact presentations and negotiating contract extensions.
Identify and qualify upsell or cross-sell opportunities, partnering with Sales to craft tailored proposals.
Proactively gather and centralize customer feedback on product features, UX and roadmap priorities.
Liaise closely with Product, R&D, Support and Infrastructure to ensure rapid resolution of customer requests.
Advocate for customer needs internally and influence the product roadmap with technical and business insights.