Technical Account Manager APAC

Paymentology

About The Position

Paymentology is a global issuer-processor that provides banks and fintechs with technology and talent to launch and manage Mastercard and Visa cards across more than 60 countries. Their advanced, multi-cloud platform offers real-time data, scalability, and regional hub flexibility. The company is seeking a Technical Account Manager to serve as the primary technical point of contact for clients. This role involves providing expert advice on implementation, optimization, and ongoing support, ensuring clients' technical environments align with their strategic goals while fostering strong, trust-based relationships. The ideal candidate will excel at translating complex technical needs into actionable solutions and thrive on collaboration between clients and internal teams to make a global impact.

Requirements

Deep understanding of payments and banking as a service, with proven expertise in payment data management.
ISO 8583 knowledge
10+ years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks.
Strong analytical and critical thinking skills with excellent attention to detail.
Proficiency in Microsoft Office Suite for data analysis, communication, and presentations.
Exceptional customer service orientation and ability to build strong client relationships.
Strong communication skills, including the ability to engage confidently with C-suite executives.
Ability to work independently and collaboratively within cross-functional teams.
Calm and effective under pressure, with strong organisational and project management skills.

Nice To Haves

Mandarin proficiency is not required, but would be highly valuable in this role.

Responsibilities

Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.
Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement.
Provide expert guidance on the implementation and optimisation of solutions.
Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels.
Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams.
Deliver strategic guidance on best practices and optimal product usage to enhance performance.
Identify opportunities for clients to improve their technical infrastructure and overall system efficiency.
Conduct technical assessments and recommend improvements for enhanced reliability and scalability.
Ensure customers are fully enabled to use Paymentology products and services effectively.
Monitor client environments proactively to identify and address potential issues.
Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively.
Keep clients informed of new product features, updates, and technical developments.
Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs.
Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence.
Maintain detailed records of client interactions, issues, resolutions, and technical configurations.