Technical Account Manager

Securonix

About The Position

Securonix is a leading cybersecurity company transforming the industry by helping organizations stay ahead of modern threats. Their mission is to enable security teams to decide and act faster across the entire threat lifecycle with their Unified Defense SIEM platform, powered by agentic AI and a human-in-the-loop philosophy. The platform unifies detection, investigation, and response, offering advanced UEBA for deep behavioral insights and native threat intelligence for context. Built cloud-native for scale and performance, it enables real-time analytics, deep investigation, and automated response. Securonix is recognized as a six-time Leader in the Gartner Magic Quadrant for SIEM and has been featured by leading publications. With over 1,000 customers worldwide, including a significant portion of the Fortune 100, and backed by Vista Equity Partners, Securonix operates at a global scale. The company culture emphasizes teamwork, trust, respect, shared accountability, customer focus, innovation, and agility.

Requirements

Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience.
Portuguese, Spanish & English language required
5+ years of experience in cybersecurity, SIEM, SOC operations, security consulting, customer success, or technical account management.
Experience working with enterprise SIEM platforms such as Securonix, Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar technologies.
Strong understanding of: Security Operations Centers (SOC), Threat Detection & Response, Incident Response, UEBA, SOAR, Cloud Security, Identity Security, Threat Intelligence
Knowledge of security frameworks including MITRE ATT&CK, NIST CSF, CIS Controls, and compliance standards such as PCI-DSS, HIPAA, SOX, and ISO 27001.
Experience with log management, security event correlation, and detection engineering.
Strong troubleshooting and analytical skills.
Excellent communication, presentation, and stakeholder management abilities.

Nice To Haves

CISSP, GCIA, GCIH, GMON, CySA+, Security+, or equivalent certifications.
Experience supporting Managed Security Service Providers (MSSPs) or large enterprise security programs.
Familiarity with cloud platforms including AWS, Azure, and Google Cloud.
Experience with scripting and automation technologies such as Python, PowerShell, REST APIs, and SOAR workflows.
Knowledge of data pipelines, security telemetry, and modern detection engineering practices.

Responsibilities

Serve as the primary technical point of contact for assigned enterprise customers.
Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders.
Conduct regular business reviews, health checks, and strategic planning sessions.
Align platform capabilities with customer security initiatives, compliance requirements, and operational goals.
Drive customer adoption, retention, expansion, and overall satisfaction.
Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases.
Review customer deployments and recommend best practices for scalability, performance, and operational efficiency.
Assist customers with use case development, detection engineering, content tuning, and security operations optimization.
Advise on log source onboarding strategies, data quality improvements, and data governance practices.
Support customers in maximizing platform value through advanced features and new product capabilities.
Monitor customer platform health, adoption metrics, and risk indicators.
Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies.
Coordinate escalation management and facilitate timely resolution of critical issues.
Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams to advocate for customer needs.
Develop success plans and track progress against key milestones and objectives.
Provide guidance on threat detection, threat hunting, incident investigation, and security operations workflows.
Assist customers in mapping detection content to MITRE ATT&CK, compliance frameworks, and industry-specific requirements.
Stay current on emerging cyber threats, attack techniques, and industry trends.
Recommend security use cases, dashboards, alerts, and reporting strategies aligned to customer risk profiles.
Present technical and business value to executive stakeholders.
Deliver Quarterly Business Reviews (QBRs) and executive briefings.
Communicate platform ROI, security outcomes, operational metrics, and strategic recommendations.
Translate complex technical concepts into business-focused outcomes.