Technical Account Manager (USA - Remote)

Gurobi Optimization

1d•Remote

About The Position

At Gurobi Optimization, we are on a mission to empower our customers to expand their use of mathematical optimization technology to make smarter decisions and solve some of the world's toughest and most impactful business problems. We are looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi. As a Technical Account Manager (TAM), your role primarily involves guiding prospective customers in integrating mathematical optimization technology into enterprise-grade software solutions. This goes far beyond technical advice; you bring clarity, build confidence, and drive progress for everyone along the customer journey. You will join a team that takes ownership and turns ideas into real impact, valuing quality and thoughtful work, and sharing knowledge openly for growth. We also care about balance and wellbeing, working together as one global team. If you are looking for a role where you can think deeply, act independently, and collaborate closely, this is a great place to grow. Technical Account Management at Gurobi is part of the sales organization. We are a team of product and technology experts who partner closely with sales to help drive new business and deliver value to our customers. TAMs use their expertise to guide key implementation decisions and system architecture. The most important focus of this role is to ensure the efficient utilization of our optimization technology, maximizing business value while considering cost-effectiveness and scalability. You will collaborate closely with our Account Managers, Experts Advisory and Support, Research and Development, and Marketing teams. You will gain exposure to a wide range of industries and real-world optimization problems, facilitating continuous growth within this role. You can expect a role with real impact on business outcomes and close connection to sales success. Effective communication skills are essential for TAMs who interact with diverse audiences, ranging from business decision-makers to technical domain experts. With an analytical mindset and a dedication to knowledge acquisition, TAMs aim to become trusted advisors throughout the customer engagement process. You will drive customer success by leading technical conversations with curiosity and a strong focus on understanding the full situation. You will provide guidance on architecture, implementation, and scalability, and help customers build solid and honest business cases. A key part of your work will be delivering workshops, trainings, and demonstrations that make complex topics clear and relevant. You will be part of a culture that combines high standards with a supportive and human environment. As a new TAM at Gurobi, you will receive 6 months of extensive technical training and peer mentoring from our dedicated team. This role may not be the right fit if you require clearly defined tasks and strict boundaries instead of open-ended challenges and ownership. It may also not suit you if you are uncomfortable with ambiguity, fast-changing situations, or the need to balance technical depth with business thinking. If you prefer to work mostly independently without active collaboration, knowledge sharing, or feedback, you may not enjoy the way our team operates. Finally, if you are looking for a mainly technical role without connection to sales outcomes or business impact, this position will likely not meet your expectations.

Requirements

A technical background related to our field, but not necessarily in the same role.
A strong understanding of how mathematical optimization empowers customers to build effective decision intelligence solutions.
At least 3 to 5 years of professional experience, including around 3 years in optimization systems and/or data science.
Masterâ€™s degree or higher in operations research, computer science, engineering, mathematics, or equivalent work experience.
Strong proficiency in both written and spoken English.
Proficiency in at least two Gurobi API languages (such as C, C++, Java, Python, C#, or VB.NET) is required.
A basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering concepts, is expected.
Familiarity with Microsoft 365 products is assumed.
The ability and willingness to quickly learn and use Salesforce as needed.
A basic understanding of Generative AI, along with an interest in further developing knowledge in this area, is also expected.

Nice To Haves

Additional languages are a plus.

Responsibilities

Actively engage in calls and meetings with current and future customers.
Collaborate and oversee technical discussions in ongoing business opportunities.
Provide in-depth recommendations on architecture, sizing, implementation and scalability.
Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions.
Assist prospective customers to build solid and honest business cases.
Create and present materials to showcase product functionality and performance.
Take the lead in internal initiatives to improve our processes, systems, and tools.
Leverage your technical expertise as a subject matter expert within the team.
Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.