Technical Account Manager (all genders)
About The Position
SCAYLE is one of the fastest-growing enterprise commerce platforms globally, empowering brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe in stepping out of our comfort zone and making bold decisions to foster both professional and personal growth. We view challenges not as obstacles, but as opportunities to find better solutions. We operate in an environment that promotes flexibility, creativity, and continuous development. Our shared motivation is to make an impact and actively shape the future of e-commerce.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a comparable qualification
- More than 5 years of experience in enterprise e-commerce, with SaaS platforms, or in digital consulting
- Proven experience in technical, customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Solid understanding of e-commerce architectures including storefronts, APIs, OMS, PIM, CMS, and ERP integrations
- Familiarity with Headless Commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
Nice To Haves
- Experience with platform migrations, pre- and post-sales consulting, and knowledge of SCAYLE, Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud (Hybris), or Shopify Plus
Responsibilities
- Independent technical support and management of 5-10 enterprise customer relationships
- Act as a trusted advisor for platform usage, integration best practices, and architectural decisions
- Translate complex customer requirements into actionable feature requests and contribute to shaping the product roadmap
- Align business requirements with product features and proactively promote usage
- Coordinate technical escalations with Solution Engineering, Support, and Product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs, and derive recommendations for improvement
Benefits
- Flexible working hours
- 40% discount in the ABOUT YOU online shop
- Organic fruit and drinks
- Free language courses (German & English)
- Free sports activities (football, volleyball, yoga) & discounts on fitness offers
- Mobility allowance
- Free choice of hardware and operating system (Mac, Windows) also for private use
- Modern office near Hamburg City Hall
- Agile working environment and cross-functional teams
- Company pension plan
- Dogs allowed
- Further training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
