Technical Account Manager (North East)

Ajax Systems • Jersey City, NJ

21h • Hybrid

About The Position

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses of any scale. The company employs 5,000 specialists and develops local teams to understand local market specifics. Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. The company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.

Requirements

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.
• Self-motivated and independent, with an outgoing personality and a proactive approach to work.
• NICET and ESA certifications

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long-term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

Benefits

• Competitive compensation that includes a base salary and performance-based bonuses
• Car allowance, petrol and all business costs covered by the company
• Health & Life insurance
• 401(k)
• Growth Opportunities
• Impactful work
• Innovative Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed