Technical Account Manager

LendingTree•Charlotte, NC

14h•$115,000 - $135,000•Hybrid

About The Position

We invite you to apply for a Business Development Technical Account Manager position if you are detail-oriented, proactive, communicate effectively, and possess strong analytical and creative thinking skills. In this role, you'll transform partner needs into product development requests, foster both internal and external relationships built on trust, and support business growth from onboarding through future development. Primary role: We are seeking a highly skilled Business Development Technical Account Manager (TAM) to serve as the strategic technical advisor for a portfolio of partners, owning the end-to-end success, growth, and technical adoption of LendingTree products while influencing internal teams to deliver against customer and business outcomes. In this role, you will combine deep technical expertise with strong relationship-building skills to ensure customers achieve maximum value from our products and services. You’ll act as the primary technical point of contact, advocating customer needs, and guiding solution adoption. Your role will partner closely with GM’s, Analytics, Product, Engineering, and Support to drive ongoing success.

Requirements

Must be able to learn and deeply understand product, business model and market
Partner with both the customer and the product team to ensure we are building a product that fits both LT and our customers' needs
Must be able to leverage technical expertise to drive sales conversations and outcomes
Deep understanding of analytics to self-serve analytics/reporting internally and externally
Experience in Technical Account Management, Customer Success Engineering, Solutions Consulting, or similar customer-facing technical roles
Strong technical aptitude with the ability to understand complex systems, APIs, integrations, and workflows
Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences
Proven track record of building strong customer relationships and driving account growth or retention
Strong project management, organization, and prioritization abilities

Responsibilities

Actively engaged with multiple partners at one time (Full lifecycle engagement)
Customer Onboarding
Own the end-to-end onboarding strategy for partner accounts, ensuring a successful transition from sale through technical implementation and launch
Partner with Sales and GMs to finalize deal structure, aligning pricing, performance expectations, and partner needs with business objectives
Lead technical onboarding and implementation, guiding partners through integration, compliance, product adoption, and go-live readiness
Establish clear onboarding plans, timelines, and accountability across internal and external stakeholders to ensure efficient and scalable execution
Customer Engagement and Success
Own the end-to-end success and performance of a portfolio of partner accounts, ensuring strong adoption, retention, and growth
Develop a deep understanding of each partner’s business goals, technical ecosystem, and success metrics to shape account strategy
Lead ongoing partner engagement through regular business reviews, performance insights, and proactive communication of risks and opportunities
Identify and drive account growth opportunities, leveraging data, market trends, and product capabilities to expand partner value and revenue
Proactively diagnose and resolve root-cause issues impacting partner performance, establishing clear action plans and timelines
Serve as a technical and business advisor to partners, ensuring alignment with product capabilities, regulatory requirements, and evolving market needs
Cross Functional Collaboration
Translate partner needs and technical requirements into clear, actionable insights that influence product strategy, roadmap, and prioritization
Partner cross-functionally with Product, Engineering, Analytics, Compliance, and Business Development to drive solutions that improve partner and business outcomes
Act as a key liaison between external partners and internal teams, ensuring alignment on priorities, timelines, and delivery
Influence internal decision-making by providing data-driven recommendations, surfacing trade-offs, and advocating for high-impact opportunities
Contribute to and evolve internal processes, documentation, and best practices to improve scalability and consistency across the function
Serve as a technical subject matter expert for Business Development, guiding solution design, feasibility, and implementation approach