Technical Account Manager (Client Data Testing Focus)

Abacus Insights•Boston, MA

5d•Remote

About The Position

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together.

Requirements

Experience supporting complex healthcare, SaaS, or data-driven platforms.
Strong background in technical support, escalation management, and client-facing problem solving.
Experience leading or coordinating UAT or QA efforts.
Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks).
Clear, concise communication with technical and non-technical stakeholders.
Ability to manage multiple priorities in fast-paced client environments.
Bachelor’s degree in a relevant field or equivalent experience.
Off hours/weekend work may be required during testing cycles or critical production events.
Willingness to travel approximately 5–10% to client locations to build and sustain executive-level relationships.
Scrum Master certification or equivalent experience working in agile/scrum delivery environments.
Experience leading a QA effort for cloud software, or similar experience.

Nice To Haves

Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API).
Familiarity with Snowflake, Databricks, or similar cloud data platforms.
Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps).
Experience working with healthcare payer or Medicaid data sets.

Responsibilities

Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
Lead investigation and resolution of complex technical issues, including escalation management.
Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.
Define and lead client UAT strategy, execution, and sign-off.
Coordinate testing activities across DataOps, QA, Engineering, and client teams.
Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).
Build trusted working relationships with client technical and operational stakeholders.
Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
Ensure clients understand and effectively use Abacus products to achieve business outcomes.
Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
Contribute to the evolution of support, testing, and delivery playbooks.
Identify opportunities to improve efficiency through standardization, automation, and tooling.