Technical Account Manager

Camunda

15d • CA$159,400 - CA$262,100 • Remote

About The Position

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one—navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams.
As enterprise architectures rapidly evolve, you will also help customers understand how process orchestration intersects with modern AI ecosystems—including automation agents, LLM-powered workflows, intelligent decisioning, retrieval systems, and secure AI infrastructure patterns.
If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.

Requirements

• Ability and/or willingness to use our product.
• At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role.
• Strong background in architecting and deploying large distributed systems for mission-critical applications.
• Relevant technical skills such as: Kubernetes on CKAD or CKA level
• Hands-on experience with at least one high-level programming language (Java, C#, Python, etc.) and corresponding enterprise software frameworks
• Proven experience with large scale deployments on AWS, Azure, GCP or OpenShift
• Familiarity with APIs, event-driven systems, microservices, IAM/security, and observability tooling
• Exposure to modern AI technologies such as LLMs, RAG architectures, vector databases, AI agents, MCP integrations, prompt workflows, or GenAI application frameworks.
• Understanding of AI infrastructure considerations including model hosting, latency, governance, security, cost management, and production reliability.
• A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements.
• Hands-on experience in providing advisory services to technical and business stakeholders with the ability to communicate complex concepts clearly and persuasively to diverse audiences.
• Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels.
• Willingness to spend time on-site with accounts (depending on account assignments, up to ~30% during certain periods).

Nice To Haves

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Experience integrating AI capabilities into enterprise systems, business workflows, or customer-facing applications.
• Familiarity with agentic workflows, A2A (agent-to-agent) coordination patterns, or orchestration frameworks.
• Relevant industry certifications (CKAD, CKA, AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.).
• Familiarity with Camunda products.

Responsibilities

• Team up with other TAMs in Camunda’s largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their Camunda adoption journey.
• Technical deep dive into platform architecture related aspects of the overall TAM service portfolio.
• Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success.
• Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders—from onboarding through ongoing operations.
• Advise customers on modern architecture patterns involving AI-enabled automation, orchestration of LLM-based services, retrieval pipelines, agent frameworks, MCP-enabled integrations, and scalable cloud infrastructure.
• Help customers evaluate where AI tools, copilots, intelligent assistants, and autonomous workflows can create measurable value within existing business processes.
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally.
• Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale.
• Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives.

Benefits

• Competitive, fair, and transparent compensation.
• Equity (where applicable) through our Virtual Stock Option Plan (VSOP).
• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
• In Person Connection: Annual Kickoff, team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi.
• Health & Wellbeing: Locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed