Technical Account Manager, Success Advisory - New York or Toronto

Pigment • Bethel, NY

22d • $170,000 - $190,000 • Hybrid

About The Position

As part of our Success Advisory team, you'll partner with Pigment's most strategic clients to help them unlock the full value of the platform — and you'll help redefine what modern, AI-assisted advisory looks like. This is a hybrid technical + client-facing role for someone who's as comfortable designing a multidimensional model as they are advising a CFO, and who's genuinely excited about using AI to extend what a small expert team can deliver.

Requirements

• Bachelor's Degree or equivalent practical experience
• 6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
• Ease and credibility with clients, from platform admins to C-suite
• A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
• Track record leading several parallel projects across internal and external stakeholders

Nice To Haves

• EPM modeling experience (or a strong appetite to go deep on it fast)
• Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
• Comfort with data analysis, data flows and connections (SQL, APIs)
• Experience with AI tools/vibe coding, Claude code, MCP, solution design, data architecture

Responsibilities

• Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts
• Partner with Customer Success to build strategies aligned to each client's roadmap and challenges
• Run workspace audits — and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster
• Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality
• Collaborate with Product & R&D to surface opportunities for platform enhancement

Benefits

• Competitive compensation package: (NYC $170,000 - $190,000 USD; TOR: $150,000 - 180,000 CAD)
• Stock options to ensure you have a stake in Pigment's growth
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• Generous time off and parental leave policies
• Trust and flexible working hours
• Brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
• High-end equipment (based on stock/availability) to do your work in the best conditions
• Employer-sponsored 401(k), enabling you to prepare for retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior