Technical Account Manager, Success Advisory - San Francisco
About The Position
Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client-facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform.
Requirements
- Several years (typically 6+, or equivalent depth) in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
- Ease and credibility with clients, from platform admins to C-suite
- A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
- Track record leading several parallel projects across internal and external stakeholders
Nice To Haves
- EPM modeling experience (or a strong appetite to go deep on it fast)
- Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
- Comfort with data analysis, data flows and connections (SQL, APIs)
Responsibilities
- Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
- Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
- Run audits on our clients’ workspaces
- Enrich and maintain our Success Plan offering to uphold industry standards of excellence
- Collaborate with Product & R&D to identify areas of opportunity for product enhancements
Benefits
- Competitive compensation package
- Stock options
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- Generous time off
- Parental leave policies
- Flexible working hours
- Company offsite every year
- Brand new offices at the heart of major cities
- High-end equipment
- Employer-sponsored 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
