Technical Account Manager, Public Sector

Docebo

1d•Hybrid

About The Position

As a Technical Account Manager, your mission is to build, grow, and deepen our customer relationships to ensure they achieve unparalleled success with Docebo. You will act as the ultimate strategic and technical bridge, translating complex public sector workflows into high-impact initiatives that leverage Docebo as their core technology driver. By turning high-level business goals into long-term technical realities, you will eliminate friction, mitigate risks, and elevate every single customer into a lifelong partner.

Requirements

5+ years of hands-on technical troubleshooting experience
2+ years managing enterprise or large accounts within a SaaS environment
Proven experience working within the United States public sector (government, education, or highly regulated institutional environments) with a solid grasp of their unique compliance and procurement structures.
Masterful communication and presentation skills, with a proven ability to distill highly complex, technical jargon into clear, value-driven solutions for executive and non-technical stakeholders.
Solid working knowledge of front-end web technologies (JavaScript, CSS, HTML, RESTful APIs) along with back-end development practices, OAuth 2.0, and SAML Single Sign-On protocols.
Proficient in at least two of the following technical domains: creating/executing SQL queries, utilizing iPaaS technology (e.g., Workato, Zapier), or building BI reporting tools (e.g., Snowflake, Tableau, Looker, Power BI).
A strong project management mindset combined with an analytical, process-oriented approach to forecasting product release impacts and advising customers on testing readiness.
Ready and willing to step out into the field with the ability to travel internationally (with notice) up to 25% of the time.

Nice To Haves

Holding an active AWS Product Certification is a massive plus.
Previous industry experience working within e-Learning, Learning Management Systems, or Human Capital Management platforms.
Prior experience consulting on or supporting large-scale platform performance, uptime, and scalability.

Responsibilities

Translate customer business goals and eLearning objectives into long-term technical strategies that unlock the full potential of Docebo's capabilities.
Take complete technical ownership of the Docebo-customer relationship, partnering closely with the Account Team to drive overall account health, customer growth, and long-term satisfaction.
Create and deliver high-impact presentations regarding performance and contractual SLAs directly to customer senior and executive management.
Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks.
Collaborate with internal Premium Advisors to analyze support case patterns, identifying systemic workarounds and recommending improvements to enhance long-term platform health.
Support the preparation and execution of small proof-of-concept projects, testing out cutting-edge scenarios with stakeholders before rolling them out organization-wide.
Serve as the central technical liaison between customer executive stakeholders and internal Docebo teams to run point during critical events and align future product roadmaps.