Technical Account Manager –Printing Inks & Packaging

Executive Human Resource Service•Kentucky, KY

6d•$100,000 - $140,000•Onsite

About The Position

As a Technical Account Manager – Printing Ink & Packaging, you will be responsible for managing and developing relationships with key clients in the printing inks and packaging industry. You will serve as the primary point of contact for these clients, providing technical support and expertise, and ensuring their satisfaction with our client's products and services. This position is ideal for a technically strong professional who enjoys being on the front lines with customers, solving complex challenges, and influencing both product performance and long-term business growth.

Requirements

Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a related technical discipline (or equivalent combination of education and experience)
5–10+ years of experience supporting wide web flexographic and/or gravure engraving printing environments
Demonstrated expertise with water-based and solvent-based inks and coatings used in flexible packaging
Proven success in customer-facing technical roles, including managing complex technical accounts and projects independently
Strong understanding of: Ink/substrate interactions Pressroom operations and workflows Drying systems and surface treatments
Hands-on experience with color matching, print troubleshooting, and defect analysis
Prior experience in the ink, coatings, or specialty chemicals industry strongly preferred
Must be US Citizen or Authorized to Work in the United States
Ability to travel up to 25% for customer site visits, plant support, and regional collaboration
Capability to work in pressroom and manufacturing environments, including exposure to solvents, inks, and production equipment
Strong cross-functional collaboration experience with Sales, R&D, Manufacturing, and Regulatory teams
Experience leading press trials, product launches, and technical audits
Working knowledge of safety, environmental, and regulatory compliance, including VOC standards and product stewardship
Ability to manage multiple customer accounts, priorities, and technical initiatives simultaneously
Proficiency in documenting technical findings, service reports, and continuous improvement initiatives
Technical Leadership: Ability to lead complex troubleshooting efforts and serve as the primary technical expert for customers
Customer-Centric Mindset: Builds trust, credibility, and long-term partnerships with key stakeholders
Problem Solving & Analytical Thinking: Quickly diagnoses print and process issues and delivers effective, sustainable solutions
Communication Excellence: Clearly translates technical concepts to both technical and non-technical audiences
Project Management: Strong organizational skills with the ability to manage multiple technical projects and timelines
Collaboration & Influence: Works effectively across departments to drive solutions and align on customer needs
Adaptability: Thrives in a fast-paced, highly competitive manufacturing environment
Continuous Improvement Mindset: Identifies opportunities to optimize performance, reduce waste, and enhance product quality
Technology Proficiency: Familiarity with color management systems (e.g., X-Rite) and data-driven decision-making tools

Nice To Haves

Prior experience in the ink, coatings, or specialty chemicals industry strongly preferred

Responsibilities

Manage and lead technical support for wide web flexo and engraving customers, ensuring optimal use of water and solvent based product lines.
Conduct regular on-site visits to clients to understand their needs and provide technical support
Oversee on site troubleshooting, ink optimization, and product performance evaluations.
Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
Collaborate with R&D, sales, manufacturing, and regulatory teams to develop and implement strategic account plans and deliver tailored technical solutions that meet customer needs.
Develop and implement technical service strategies that support customer retention, growth, and innovation.
Develop and maintain strong relationships with key clients in the printing inks and packaging industry
Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship