Technical Account Manager, Logistics

Altana•New York, NY

1d•$125,000 - $150,000•Hybrid

About The Position

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.

Requirements

5+ years of account management experience, working with Logistics customers. (3PLs, Cargo, Freight, etc.)
You can demonstrate a history of successfully expanding accounts year over year.
You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions.
You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
You have experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives

Responsibilities

Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
Assist customers with in-depth analysis to optimize their experience and results.
Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
Be held accountable for effectively synthesizing and communicating feedback to the product team.
Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.

Benefits

Flexible Time Off
Paid Parental Leave (14 weeks for non-birthing, adoptive, and foster parents; up to 26 weeks for birthing parents, all paid at 100% of base salary)
Medical, vision, and dental benefits with generous employer contributions
High deductible health plan is 100% employer paid for employees
Employer contribution to Health Savings Account (HSA)
Flexible Spending Account (FSA) option
Life, short- and long-term disability, and AD&D insurance coverage at no cost
401(k) Savings program through Fidelity
Commuter Benefits for public transit or parking
Free premium subscription to Calm (meditation, sleep, and mindfulness app)
Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan)
Employee Assistance Program (free access to confidential personal support)
Dependent Care FSA