Technical Account Manager II

Criteo Technology•Boston, NY

10d•Hybrid

About The Position

The Technical Account Manager is a trusted technical advisor and primary point of contact for some of Criteo’s largest advertisers. This role is responsible for ensuring seamless integration, adoption, and ongoing optimization of our best-in-class advertising technology. You will build and maintain strong client relationships while collaborating closely with internal Sales, Account Management, Product, Solutions Engineering, Analytics, and Creative teams to resolve technical challenges and drive long-term success. The ideal candidate is a quick, autonomous learner who develops deep expertise in our evolving products. You will combine technical proficiency with strategic thinking to proactively anticipate business needs, deliver data-driven insights, and optimize account performance. Strong communication, project management, and problem-solving skills are essential, along with the ability to perform first-level data analysis and think creatively to overcome client challenges.

Requirements

Bachelor’s degree (Computer Science or related field preferred) or equivalent practical experience.
2+ years in a technical client-facing role (Technical Account Manager, Solutions Engineer, or Sales Engineer), ideally in digital advertising.
Strong technical aptitude and curiosity about digital advertising and emerging technologies.
Working knowledge of HTML, JavaScript, CSS, and SQL; Python experience is a plus.
Familiarity with APIs, tag management systems (e.g., Google Tag Manager, Adobe).
Experience in app integrations (AppsFlyer, Adjust) is a plus.
Experience troubleshooting client-side code, using web debugging tools, and querying databases.
Understanding of server-to-server integrations and automation concepts is a plus.
Ability to interpret data from databases, Tableau, Excel, and internal tools.
Strong analytical skills and creative thinking to solve complex client challenges.
Excellent verbal and written communication skills; able to explain technical concepts to non-technical audiences.
Experience creating and delivering client presentations.
Proven ability to work across multiple teams and stakeholders in a collaborative environment.
Proactive, independent, and detail-oriented with exceptional judgment.
Team player
Hard-working, adaptable, and fun to work with!

Nice To Haves

Python experience is a plus.
Experience in app integrations (AppsFlyer, Adjust) is a plus.
Understanding of server-to-server integrations and automation concepts is a plus.

Responsibilities

Maintain deep technical knowledge of the Criteo platform.
Build strong client relationships and act as a trusted technical advisor.
Translate client business objectives into technical configurations and custom solutions.
Troubleshoot issues, analyze client data, and develop innovative solutions to optimize performance.
Drive adoption of new Criteo products and features, ensuring client success.
Communicate client feedback to internal teams to influence product development.
Manage multiple projects efficiently and deliver on time.
Collaborate with cross-functional teams (Commercial, Product, Engineering, Analytics, Creative) to resolve challenges and deliver results.
Create client-specific materials and educate clients to maximize product utilization.
Monitor account health and proactively identify opportunities for improvement.
Conduct annual reviews and present optimization strategies to clients.

Benefits

Health benefits
wellness perks
mental health support
Attractive salary
performance-based rewards
family-friendly policies
potential for equity depending on role and level
healthcare, dental, and vision insurance
a 401(k) plan with company match
short-term and long-term disability coverage
life insurance
family forming and wellness benefits
Flexible Work financial support
learning opportunities
a robust annual leave plan including volunteer time off and summer vacation days.