Technical Account Manager, Growth

Integral Ad Science•Chicago, IL

5d•Hybrid

About The Position

We’re looking for a Growth Technical Account Manager (TAM) to join our Technical Customer Operations Team. Acting as the main technical point of contact, you will help to activate new customers, address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed! Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will also provide High Touch consultative technical services, lead training sessions and attend office hours for our agency and brand-direct customers.

Requirements

2+ years working in a technical account/relationship management/client-facing role
Bachelor's degree in a technical discipline
Proficiency in JS, SQL, HTML, and data analysis
Previous experience with web traffic analysis tools and ad serving tags
Previous experience working with APIs and SDKs
Critical thinking and the ability to think outside of the box
Experience working with 3rd party advertising technology companies
Experience working with publishers and publisher ad servers
Knowledge of the ad tech ecosystem, its players, and how it all works
Strong communication skills; written, verbal and listening skills
Self-starter with the ability to effectively manage time and multiple competing priorities
Synthesize technical concepts/analysis in client meetings

Responsibilities

Act as the main technical point of contact for integrated clients.
Activate new customers.
Address internal and external questions and issues from integrated clients and end-users.
Escalate issues appropriately when necessary.
Quickly troubleshoot technical issues, pinpoint problems, and provide solutions.
Escalate to tier 2 support and/or product teams only when necessary.
Provide in-depth updates and insights on clients from a technology perspective to various departments (Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc.).
Provide High Touch consultative technical services.
Lead training sessions.
Attend office hours for agency and brand-direct customers.