Technical Account Manager - France

voize

15d•Hybrid

About The Position

France is our next big market - and as our Founding Technical Account Manager (France), you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement. This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole French technical team will run on tomorrow. Your work makes voize's first French customers wildly successful - and referenceable.

Requirements

Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment
Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you
Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked
Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report
Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving
Full professional proficiency in French (spoken & written) - you'll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration.

Nice To Haves

German is a plus.
Experience in healthcare, senior care, or another regulated industry - knowledge of the French care sector and its software ecosystem is a big plus

Responsibilities

Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage
Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations
Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French
Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future hires in the market will ramp on
Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering
Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team
Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback